Contact Us

We're here to help! Whether you have a question about your order, need support with a return, or just want to say hello — our team is happy to assist you.

Get in Touch

The best way to reach us is by email. We aim to respond to all inquiries within 1–2 business days.

Email: info@gethydrion.com
Phone: +40 793 173 700
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EET)

Business Information

Trade name: THE AXN SRL
Physical address: Calea Moșilor 88, 030167 Bucharest, Romania
VAT number: 51514286

Before You Contact Us

You may find the answer to your question in one of our policy pages:

• Shipping Policy — Processing times, delivery estimates, and tracking
• Refund Policy — Returns, exchanges, and restocking fees
• Privacy Policy — How we handle your data
• Terms of Service — Our terms and conditions

Order Issues

If you're reaching out about an existing order, please include the following in your email so we can help you faster:

• Your order number
• The email address used to place the order
• A description of the issue (and photos, if applicable)