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Refund Policy

Shipping & Delivery

Country Shipping Cost Free Delivery From Estimated Time (business days)
🇷🇴 România 19,90 lei 500,00 lei 1 day
🇭🇺 Ungaria 1.890 Ft 40.000 Ft 2 days
🇧🇬 Bulgaria €4,60 €100,00 2 days
🇸🇰 Slovacia €5,90 €100,00 2 days
🇸🇮 Slovenia €5,90 €100,00 2 days
🇨🇿 Cehia 169,00 Kč 2.500,00 Kč 2 days
🇵🇱 Polonia 19,90 zł 430,00 zł 2–3 days
🇭🇷 Croația €7,90 €100,00 2–3 days
🇬🇷 Grecia €5,90 €100,00 3–4 days
🇮🇹 Italia €7,90 €100,00 3–4 days
🇩🇪 Germania €6,90 €100,00 4–5 days
🇦🇹 Austria €9,90 €100,00 4–5 days
🇫🇷 Franța €10,90 €100,00 5–7 days
🇳🇱 Țările de Jos €11,90 €100,00 5–7 days
🇧🇪 Belgia €12,90 €100,00 5–7 days
🇮🇪 Irlanda €11,90 €100,00 5–7 days
🇪🇸 Spania €8,90 €100,00 6–7 days
🇵🇹 Portugalia €8,90 €100,00 7–8 days
🇩🇰 Danemarca 69,90 kr DKK 750,00 kr DKK 7–8 days
🇸🇪 Suedia 99,90 kr SEK 1.150,00 kr SEK 7–8 days
🇫🇮 Finlanda €13,90 €100,00 7–8 days
🇲🇹 Malta €13,90 €100,00 8–9 days
🇱🇹 Lituania €6,90 €100,00 10–11 days
🇱🇻 Letonia €7,90 €100,00 10–11 days
🇪🇪 Estonia €9,90 €100,00 10–11 days
🇱🇺 Luxemburg €9,90 €100,00 10–11 days

All orders are processed within 1 business day. Delivery times vary by country as shown in the table above. Orders placed on weekends or holidays will be processed the next business day.

Free shipping on all orders over €100 (or local currency equivalent). See the table above for exact thresholds per country.

Return Window

We offer a 30-day return window from the date of delivery. You have the right to return your order within 30 days, for any reason. Your item must be in the same condition that you received it—unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged or defective items, we will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

To start a return, please contact us at info@gethydrion.com with:

  • Your order number
  • Reason for return
  • Photos (if item is damaged or defective)

We will provide you with return instructions and the shipping address once your return request is approved.

Return Shipping

Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.

Restocking Fees

The following fees will be deducted from all approved returns:

Region Restocking Fee
🇷🇴 România 90 RON
🇭🇺 Ungaria 6.800 Ft
🇨🇿 Cehia 425 Kč
🇵🇱 Polonia 73 zł
🇩🇰 Danemarca 127 kr DKK
🇸🇪 Suedia 195 kr SEK
European Union (€ countries) €17
United States $20

Additional fees may apply to returned sale items.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method.

Please note:

  • The restocking fee (see table above) will be deducted from your refund
  • Original shipping costs are non-refundable
  • The refund process will be completed within 10 business days after we have received the product for inspection
  • Refunds may take additional time to appear on your statement depending on your bank or payment provider

If more than 15 business days have passed since we've approved your return, please contact us at info@gethydrion.com.

Exchanges

We accept exchanges for items of equal value. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us at info@gethydrion.com to arrange an exchange.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Sale items (final sale)
  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Items that have been used, worn, or altered

Please get in touch if you have questions or concerns about your specific item.

Contact Us

If you have any questions about our refund policy, please contact us at info@gethydrion.com.